Refund Policy
Return Policy
1. Cancellation
We accept cancellation of orders before the product is shipped or produced. If the order is cancelled, you will receive a full refund. If the product has been shipped, we cannot cancel the order.
Processing Time: Generally, it takes 1-3 business days to process the order after receiving it. Please allow additional time for updating tracking information, as there might be minor delays with local couriers. Orders will not be processed on Saturdays or Sundays.
2. We accept returns. Customers have the right to apply for a return within 30 days after receiving the product.
2. Refund conditions
Product quality issues: If the product you received has quality problems or manufacturing defects, you can request a refund. Please contact us within 72 hours after receiving the product and provide relevant photos or videos as evidence. If it is due to our product quality problems, the shipping cost of the product return will be borne by our company.
Non-delivery: If you do not receive the product within the promised delivery time, please contact us in time. We will investigate and provide a full refund or re-shipment based on the specific circumstances.
3. Refund process
To apply for a refund, please follow the steps below:
Contact us: Contact us via customer service email or phone and provide your order number and problem details.
Submit evidence: For quality issues, you may need to provide your order number and relevant photos or videos as evidence. Our customer service team will guide you through the entire process.
Processing time: Once we confirm that your refund request is eligible, we will process your request immediately after receiving and inspecting the returned product. The processing time is usually 7 business days after receiving the return. Return shipping costs within 30 days are borne by us.
4. Refund method
Original payment method: Refunds will be issued through the original payment method used for the order. For example, if you paid by credit card, the refund will be refunded to your credit card account.
Return shipping costs: If the refund is due to product quality problems or our shipping error, we will cover the return shipping costs. Return shipping costs in other cases are borne by the customer.
5. Contact Us
If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team:
Email: support@cheevalry.net
Return Address: Cheevalry Warehouse
Address: Armii Krajowej 15
City: Grodzisk Mazowiecki
Postal Code: 05-825
Country: PL
Phone: +48787673971
Our customer service team is committed to helping you and resolving any issues promptly.
1. Cancellation
We accept cancellation of orders before the product is shipped or produced. If the order is cancelled, you will receive a full refund. If the product has been shipped, we cannot cancel the order.
Processing Time: Generally, it takes 1-3 business days to process the order after receiving it. Please allow additional time for updating tracking information, as there might be minor delays with local couriers. Orders will not be processed on Saturdays or Sundays.
2. We accept returns. Customers have the right to apply for a return within 30 days after receiving the product.
2. Refund conditions
Product quality issues: If the product you received has quality problems or manufacturing defects, you can request a refund. Please contact us within 72 hours after receiving the product and provide relevant photos or videos as evidence. If it is due to our product quality problems, the shipping cost of the product return will be borne by our company.
Non-delivery: If you do not receive the product within the promised delivery time, please contact us in time. We will investigate and provide a full refund or re-shipment based on the specific circumstances.
3. Refund process
To apply for a refund, please follow the steps below:
Contact us: Contact us via customer service email or phone and provide your order number and problem details.
Submit evidence: For quality issues, you may need to provide your order number and relevant photos or videos as evidence. Our customer service team will guide you through the entire process.
Processing time: Once we confirm that your refund request is eligible, we will process your request immediately after receiving and inspecting the returned product. The processing time is usually 7 business days after receiving the return. Return shipping costs within 30 days are borne by us.
4. Refund method
Original payment method: Refunds will be issued through the original payment method used for the order. For example, if you paid by credit card, the refund will be refunded to your credit card account.
Return shipping costs: If the refund is due to product quality problems or our shipping error, we will cover the return shipping costs. Return shipping costs in other cases are borne by the customer.
5. Contact Us
If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team:
Email: support@cheevalry.net
Return Address: Cheevalry Warehouse
Address: Armii Krajowej 15
City: Grodzisk Mazowiecki
Postal Code: 05-825
Country: PL
Phone: +48787673971
Our customer service team is committed to helping you and resolving any issues promptly.