How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

I never got my order, what to do?

Please make sure to track your order from our Track Order page. Or contact our online customer service ：support@cheevalry.net

What is your return policy?

Please check our return/refund/exchange policy here.

cheevalry | Contact Us For Electric Bike shopping

Contact Us

Attention: Due to high demand, response times are slower than usual. Please be patient as we work to address your request as quickly as possible.

Our customer care team is available Monday through Friday from 8:00 am to 5:00 pm PST to handle all email inquiries submitted via the form below.

In order to claim the warranty, you need to provide visual (pictures and videos) evidence of the defects. Such evidence should be sent to our email support@cheevalry.net along with relevant text information.

Company Name: HONGKONG SAMEQUICKWIN ECOMMERCE CO LIMITED

Registered Address: UNIT 1406B 14/F THE BELGIAN BANK BLDG NOS 721-725 NATHAN RD,KL, HONGKONG, 999077, Hong Kong (SAR)

After-sales email support:
support@cheevalry.net

For cooperation with KOL, please contact this email：
krienkenishio994@gmail.com

Dealer Cooperation：
wendy@jaysimxin.net
feifei@jaysimxin.net
mark@cheevalry.net