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[π Halloween Special US]CHEEVALRY S11 pro
1 Year Warranty
Our warranty covers all manufacturing defects of new e-bikes for one year from the date of purchase. If your bike meets our maintenance standards, we will cover all repair costs, including parts and labor.
For issues not covered under warranty, weβre still here to help! We can diagnose the problem and offer paid replacement parts. If your bike requires a return for repair, weβll work with you to keep costs and effort to a minimum.
What in the box
Seat*1
Inflator*1
Charger*2
Chain lock*1
2L black EVA bag*1
Mobile phone holder*1
Hexagonal screwdriver set*1
Basic Specifications
Speed mode: three adjustable gears
Maximum speed (KM/H): Β 85
Electric range only (KM) 75 kg Weight: Β 100-120
Applies to terrain: mountain, off-road
Frame material: Β aluminum
Housing color: black and orange
Net Weight (KG): 47
Gross Weight (KG): 51
Maximum load (KG): 150
Throttle (CM): 29
Permissible height (CM): 160cm-200cm
Nominal voltage (V): 60V
Rated power (W): Β 2*3000W
Number of engines: 2
Front wheel size inch (inches): 11
Rear wheel size inch (inches): 11
Front shock absorber: Β hydraulic shock absorber
Car shock absorber: Β hydraulic shock absorber
Load capacity (AH): 38AH standard 43AH
Nominal voltage (V): 60V
Supply voltage (V): 67.2V
Charging time (H): 4h
Input voltage (V): 100-240V
Output voltage (V): 67.2V(Β±5V)
Output Current (AH): 5.0A (Β±0.2A)
Brake type: oil brake
Lighting type: Bluetooth spotlight
Tire size: 11 inches
Tire type: off-road tire, 100MM width
Type (LCD/LED/OLED): LCD
Skin color: black
Other functions: USB output interface; NFC
FAQ
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How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Is there a warranty?
We provide a one-year warranty from the date of delivery, covering all major components (motor, battery, controller, etc.).
How to Purchase Required PartsοΌ
You can purchase original parts through our official website or contact after-sales service. If there are no parts available on the website, we can order original parts from the factory for you.
Is the product waterproof?
It has basic waterproofing (such as splash and light rain resistance), but riding in heavy rain or standing water is not recommended.
If the item I received is faulty, can I return or exchange it?
A: Yes. We offer a 7-day, no-questions-asked return and exchange policy (unused, intact packaging), as well as a one-year warranty. If the item has any quality issues, we will replace or refund it free of charge.
Q: What is the return or exchange process?
A: Please contact customer support first with your order number and a description of the issue. We will respond within 24 hours and guide you through the return or exchange process.
Q: Who pays for shipping?
A: If the return or exchange is due to quality issues, we cover the round-trip shipping.
If the return is for personal reasons (e.g., dislike of the item or incorrect order), the buyer is responsible for the shipping costs.
Q: How long does a refund take?
A: After receiving and confirming the item is correct, the refund will be issued within 1-2 business days.
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