How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

I never got my order, what to do?

Please make sure to track your order from our Track Order page. Or contact our online customer service ：support@cheevalry.net

What is your return policy?

Please check our return/refund/exchange policy here.

Refund Policy

Return Policy
1. Cancellation
We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. If the product has already been shipped, we are unable to cancel the order.

Processing Time: Orders typically take 1-2 business days to process after receipt. Due to minor delays with local couriers, please allow additional time for tracking information to be updated. Orders are not processed on Sundays.

2. We Accept Returns. Customers have the right to request a return within 15 days of receiving the product.

2. Refund Terms
Product Quality Issues: If the product you received has quality issues or manufacturing defects, you may request a refund. Please contact us within 72 hours of receiving the product and provide relevant photos or videos as evidence. If the return is due to quality issues with our product, we will cover the shipping costs for the return.

Non-Delivery: If you do not receive the product within the promised delivery time, please contact us immediately. We will investigate the case and provide a full refund or re-shipment.

3. Refund Process
To request a refund, please follow the steps below:

Submit Evidence: For quality issues, you may be required to provide your order number and relevant photos or videos as evidence. Our customer service team will guide you through the refund process.

Processing Time: Once we confirm your refund is eligible, we will process your request promptly after receiving and inspecting the returned item. Processing time is typically 7 business days after receiving the return. Return shipping costs within 15 days are borne by us.

4. Refund Method
Original Payment Method: Refunds will be processed using the original payment method used for the order. For example, if you paid by credit card, the refund will be credited to your credit card account.

Return Shipping: If the refund is due to product quality issues or a shipping error on our part, we will cover the return shipping costs. In all other cases, return shipping costs are the customer's responsibility.

5. Contact Us
If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team:

Email: support@cheevalry.net
Our customer service team is committed to assisting you and resolving any issues promptly.